# PEAQ Recovery — E-Commerce Where Buying a Product Activates Physical Hardware

> PEAQ sells cold plunge recovery hardware that talks to a companion mobile app. Buying on the website isn't just a transaction — it triggers device provisioning in a separate system. We built the bridge: async queues that guarantee device activation without ever touching checkout speed.

## Project context

- Client: PEAQ Recovery
- Industry: Health & Wellness Tech
- Year: 2024

## Challenge

Order completion had to trigger device provisioning in a separate mobile backend — but that API call could take 2–5 seconds and occasionally failed. A synchronous integration meant checkout timeouts when the device API was slow. Customers saw incomplete confirmations, retried payments, and flooded support with 'did my order go through?' tickets.

## Solution

Full async queue separation: checkout records the order and returns immediately. A background worker picks up the provisioning job, calls the device API with retries and exponential backoff, and marks the order provisioned when it succeeds. If it fails after retries, the support team gets an alert — not the customer. Zero checkout timeouts since launch.

## Services

- Web Development

## Published results

- 0 Checkout timeouts (post queue implementation)
- <30s Device activation time (after payment clears)
- <300ms Checkout response time (regardless of device API)
- −91% Support tickets (order confusion) (month 1 post-launch)

## Benefits

- Zero checkout timeouts — async device provisioning
- Retry-safe queue workers with exponential backoff
- Bilingual product DB editable by staff, not devs
- Clean API contract separating store from app backend

## Source and contact

- Canonical project page: https://qualityx.co/en/portfolio/peaq-recovery-ecommerce
- Discuss a related project on WhatsApp: https://wa.me/905392376734